Privacy Policy

Thornage Hall is committed to protecting your privacy and security. This privacy notice sets out how Thornage Hall, Thornage, Holt, Norfolk, NR25 7QH (Charity No. 297496) uses and protects your personal data, to ensure you remain informed and in control of your information.

Should we ask you to provide certain data by which you can be identified you can be assured that it will only be used in accordance with this privacy notice.

Thornage Hall may change this policy from time to time and will contact you to ensure that you are happy with any changes. This policy is effective from 25^th May 2018.

How we collect data from you

We collect personal data (ie any information which identifies you, or which can be identified as relating to you personally) you provide to us.

What data we collect

We may collect the following information:

• Personal details - your name, company, job title and date of birth
• Contact information - email address, telephone number and address.
• Financial information – payment information such as credit/debit card or bank details, and whether any donations are gift-aided
• Details of your interests and preferences
• We may collect any other details you provide through forms on our website.
• We may collect information from social media where you have given us permission to so, or if you post on one of our social media pages

How your data is used

We use the data that we collect from you to provide information about our services, products, news and events, which may include some fundraising appeals and volunteering opportunities, to you. We may also use your data for one or more of the following purposes:

• If you are a volunteer we may need to collect additional information about you (e.g. references, criminal reference checks, details of emergency contacts, medical conditions etc) This information we be retained for legal reasons, to protect us  (including in the event of an insurance or legal claim) and for safeguarding purposes
• If an accident or incident occurs on our property, at one of our events or involving one of our staff, volunteers, tenants or service users, then we shall keep a record of this which may include personal data and sensitive personal data.
• We may use your data for administrative purposes such as
  • Receiving donations (e.g. direct debits or gift aid instructions)
  • Maintaining databases of our volunteers, members and supporters
  • Fulfilling orders for goods or services
  • Help us respect your choices and preferences (e.g. if you ask not to receive marketing materials, we’ll keep a record of this)

Sensitive Personal Data

We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation). However, there are some situations where this may occur (e.g. if you volunteer with us or have an accident on our property). If this does occur, we shall ensure your privacy rights are protected.

How your data is shared

We will never sell your personal data. If you have consented to marketing, we may contact you with information about our partners, or third party products and services, but these communications will always come from us and are usually incorporated into our own marketing materials (i.e. our website or newsletters)

Retention of data

We will only use and store data for so long as it is required for the purposes it was collected for.

Your rights

We want to ensure you remain in control of your personal data. Your legal rights are as follows:

• The right to know and obtain a copy of the personal data we hold (this is know as subject access request)
• The right to have you data erased (this will not apply where it is necessary for us to continue to use data for a lawful reason)
• The right to have inaccurate data rectified
• The right to object to your data being used for marketing and restricted processing
• The right to object if you are not happy with how we have  handled your personal data

How you can access or delete your data

You have the right to access any information we hold on you. To request access and deletion of your data we have collected simply contact us on 01263 860305 or email us at office@thornagehall.co.uk

How you can opt out

Communications

• To opt out of marketing emails we may send you, press the “unsubscribe” feature on the email.
• To opt out of any other communications you receive from us please email us on office@thornagehall.co.uk

External Links

Our website may include links to external websites. Where we provide a link to an external website our Privacy Policy does not apply to that website.

How to lodge a complaint

If you wish to lodge a complaint on how we have handled your personal data, please email us at office@thornagehall.co.uk and your complaint will be investigated.

 If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can contact the Information Commissioner’s Office https://ico.org.uk

Contact Us

If you have any questions regarding our Privacy Policy please email us on office@thornagehall.co.uk or write to Thornage Hall, Thornage, Holt, Norfolk, NR25 7QH

Cookies and links to other sites

• Cookies are small files that are placed on your computer when you visit websites. We may use cookies or other identifiers on our website, in our emails and other technologies. We use these technologies for legitimate business activities such as analytics to improve our website and advertising to promote our products & services. Cookies do not collect any personal data and you cannot be identified by them. You can control cookies through your browser settings and other tools.
• Our website may contain hyperlinks to other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by emailing us on office@thornagehall.co.uk

Changes to this Privacy Notice

It may be necessary to amend this Privacy Notice from time to time to ensure it remains up to date and accurately reflects how and why we use your personal data. The current version of our Privacy Notice will always be posted on our website at www.thornagehall.co.uk